Privacy Policy

Last Updated: Oct 26, 2023

1. Introduction

Welcome to Cleaning Horizon, a professional cleaning service committed to providing top-quality cleaning solutions for residential and commercial spaces. Your privacy is of utmost importance to us, and this Privacy Policy outlines the types of personal information we may collect, how we use, share, and protect this information, and the choices you can make about how we use this information.

2. Information We Collect

We collect various types of personal information to enable us to provide our services effectively and to enhance your experience with us. The information we may collect includes but is not limited to:

Contact Information: Such as your name, address, phone number, and email address, which you provide to us when you inquire about our services, obtain a quote, or book a cleaning session.
Service Information: Details about the services you request, including the type of service, frequency, and any specific requirements or preferences you have.
Payment Information: We collect payment information securely to process transactions when you engage our services. This may include credit card details and billing addresses.
Feedback and Reviews: We may collect feedback and reviews from you regarding your satisfaction and experience with our services.

3. How We Use Your Information

We use the information collected for various purposes, including:

Service Provision: To provide, manage, and personalize the services according to your requirements and preferences.
Communication: To communicate with you regarding your service bookings, inquiries, and any other service-related matters.
Marketing: With your consent, we may use your contact information to send you newsletters, promotions, and updates about our services.
Improvement: To improve our services, website, and overall customer experience, based on the feedback and interactions you have with us.

4. Sharing and Disclosure

We value your privacy and ensure that your personal information is kept confidential. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer service. These third parties are prohibited from using your personal information for purposes other than performing services for Cleaning Horizon.

5. Cookies and Tracking Technologies

Cookies: We use cookies on our website to enhance your user experience. Cookies are small files that are stored on your device when you visit our website. They allow us to recognize your device and remember your preferences, such as login details or previous browsing history.
Web Beacons: These are tiny graphics with a unique identifier that function similarly to cookies and are used to track the online movements of web users.
How We Use Cookies and Web Beacons: We use these technologies to gather information about your online activities, such as the pages you visit, the links you click, and the searches you conduct on our website. This information helps us understand your preferences and tailor our services to meet your needs.
Opting Out: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to access all features of our website.

6. Data Security

We prioritize the protection of your personal information. We implement various security measures, including encryption and authentication tools, to protect and maintain the security, integrity, and availability of your information.

While we strive to protect your personal information, no system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your data. It's important for you to protect against unauthorized access to your password and your computer. Always sign off after using a shared computer.

7. Third-Party Websites

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we encourage you to review them. We do not take responsibility for the content, privacy policies, or practices of third-party websites.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information and terminate the child's account.

9. Your Rights and Choices

You have several rights concerning your personal information:

Access: You can request access to your personal information that we hold.
Correction: If you believe that any information we hold about you is incorrect or incomplete, you can request that we correct it.
Deletion: You can ask us to delete your personal information from our systems.
Objection: You can object to our processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us using the contact details provided on our website.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

11. International Data Transfers

Cleaning Horizon operates primarily within Canada. However, we may transfer your personal data to countries outside of your jurisdiction for processing or storage. When we do so, we ensure that adequate safeguards are in place to protect your data, in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make significant changes, we will notify you through our website or other communication channels. We encourage you to review our Privacy Policy periodically to stay informed about our data practices.

13. Contacting Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Cleaning Horizon
Burnaby, BC, Canada
privacy@cleaninghorizon.com

We are committed to working with you to resolve any complaints or concerns about privacy.

14. Data Protection Authority

If you are not satisfied with our response or believe our data processing is not in accordance with the law, you have the right to lodge a complaint with the data protection authority in your country.

15. Consent

By using our services and accessing our website, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms set out in this Policy, please do not use our website or services.

16. Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Cleaning Horizon by contacting us via our contact information provided above.

17. Data Breaches

In the unlikely event of a data breach, we will take all necessary steps to mitigate the effects and to ensure that your data remains secure. We will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable laws.

18. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

19. Automated Decision Making

We do not use your personal data for automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you.

20. Aggregated and Anonymized Data

We may use aggregated and anonymized data for research purposes and to help us make sales, marketing, and business decisions. For example, we may use this data to understand market trends or to gauge the effectiveness of a particular marketing campaign. This data is not used in a manner that will identify you personally.

21. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.

22. Feedback

We welcome any comments, questions, and feedback about this Privacy Policy or our privacy practices. Please send feedback to our contact information provided above.

23. Effective Date

This Privacy Policy is effective as of October 26, 2023. We may change this Privacy Policy from time to time, with or without notice to you. By accessing our website or using our services after any changes have been made, you signify your agreement on a prospective basis to the modified Privacy Policy and any changes contained therein.

24. Conclusion

Thank you for choosing Cleaning Horizon. We are committed to protecting your privacy and ensuring that your personal data is handled with care and respect. We encourage you to review this policy regularly to stay informed about our practices.