Frequently asked questions

We understand that cleaning might seem straightforward, but we go above and beyond to ensure you receive a professional, reliable service. Our prices reflect the fact that we pay our staff a living wage due to the high cost of living in BC. Additionally, all of our employees are legally authorized to work, undergo background checks, and are fully insured and bonded. This guarantees that your home is cleaned by trustworthy professionals who are dedicated to delivering exceptional results while protecting your property. It's not just about cleaning—it's about peace of mind and quality service.

No, signing a contract is not necessary. The first month of residential cleaning services is provided free of charge. After the first month, the client agrees to pay the agreed-upon monthly fee for the remaining 6 months.

The client may terminate the cleaning services at any time, but they will need to pay for the initial free month of cleaning if they choose to cancel before the end of the 6 months.

If you are unsatisfied with the cleaning we offer a satisfaction guaranteed clause and we send a team back to your unit or home to fix any areas that was missed completely free of charge.

We understand the importance of trust and reliability. Our cleaning staff undergo thorough background checks and rigorous training to ensure they meet our high standards. Additionally, we are fully insured for your peace of mind.

The time required for cleaning depends on the size and condition of your home. As a general rule of thumb, it usually takes about 1 hour per 500 square feet, plus an additional hour for each bathroom and kitchen. Deep cleanings and move-out cleanings can take longer, depending on the condition of the space. We can provide a more specific estimate once we know more about your needs.

Absolutely! We do our best to send the same cleaning technician to ensure consistency and familiarity with your home.

Call 778-401-4495 or email info@cleaninghorizon.com to schedule your visit.